We certainly do! We’re experts on bra fitting here at ETC, and if you’re not sure of your size or the fit of a bra we’re only too happy to help. You can contact our customer service team on email@example.com for any advice on sizing and fitting.
Yes! We understand that each bra can fit differently, and you might need to try a few sizes before finding the perfect fit. However, panties are not allowed for exchange due to hygiene purposes. Many customers purchase multiple sizes and then return the ones that don’t fit correctly. Please ensure that you keep all original tags and labels on the products so we can process your return.
We make this as simple as possible for you! Complete the form on your invoice, indicating why you’re returning each item. Package the slip up with the items (unworn with their original tags and labels attached) and use the second sealable strip on your
ETC Lingerie bag to secure them.
Due to the quick turnaround time of our orders, we are unable to make any changes to your order once it has been confirmed. Please double check that all details of your order are correct, including items, sizes and shipping address, before making payment. If you have any queries regarding your order, you can call us on +234 818 871 0151 between 8:30am and 6pm GMT Monday to Friday.
If you registered for a etclingerie.com account, you can log in and view your order history to see where it is. ‘Processing’ means it is being picked and packed by our warehouse team ready for dispatch, and ‘Dispatched’ means the order has left our warehouse and is with the delivery service, on its way to you!
We aim to keep our stock inventory 100% accurate but in the unlikely event an item is no longer available, we will remove this from your order and issue a full refund. If you ordered any matching items for this product, we will also remove and refund these too. You will receive an email to outline the changes made to your order.
Delivery times are counted as working days (Monday to Friday, excludes weekends and Public Holidays) from the date of dispatch. In very rare cases, orders can sometimes get lost in the post. For Nigerian customers, we can class a parcel as lost once 7 working days have passed since the date of dispatch.
For overseas orders, we can class a parcel as lost once 15 working days have passed since the date of dispatch.
If your order has not arrived within these times, please contact us so we can investigate. Lost parcel investigations must be made within 15 days from the date of dispatch, so you must report any non-receipt issues within this timeframe. After this time we are unable to assist.
Oh no! For Nigerian customers, please return your item(s) back to us for assessment. For customers outside Nigeria, please send a clear photograph of the fault to our Customer Service team firstname.lastname@example.org. Once we’ve verified the fault we can arrange for a refund to be issued to you. We can only accept faulty items within 7 days of purchase.
Uh oh, this isn't what we like to hear. Our warehouse team work hard at labelling all our products correctly. If you've received something that’s not right, please send a clear photograph to us via email, of the tag of the product against your invoice so we can investigate this.