These are the Terms and Conditions under which we supply our products to you. Please read these terms carefully before you submit your order to us as by using our website, you signify that you agree to be bound by them.
When using our website, you are solely responsible for maintaining the confidentiality of your account and password. Please ensure the details you provide us with are correct and if anything is incorrect or requires changes, please let us know immediately. Acceptance of your order will take place when we email you to confirm the goods have been despatched (‘Despatch Confirmation Email’). No contract will exist before the email has been sent.
There will be occasions when we cannot accept your order, for example the product may be out of stock or we may have found an error in the price or the description of the product.
If we cannot accept your order we will inform you either in writing or by telephone. If we cannot contact you we may treat your order as cancelled. Accepted orders will be given an order number and we’ll tell you what it is in the Despatch Confirmation Email.
You can review the orders you have placed with us and their status by clicking "My Account" on the homepage at www.etclingerie.com.
Whilst we make every effort to display the products accurately, we cannot guarantee that a device’s display will accurately reflect the colour of the products. The images on our website therefore are for illustration purposes only and products may vary slightly from their pictures.
There will be occasions when we cannot accept your order, for example the product may be out of stock or we may have found an error in the price or the description of the product.
If we cannot accept your order we will inform you either in writing or by telephone. If we cannot contact you we may treat your order as cancelled. Accepted orders will be given an order number and we’ll tell you what it is in the Despatch Confirmation Email.
You can review the orders you have placed with us and their status by clicking "My Account" on the homepage at www.etclingerie.com.
The price of the product will be the price indicated on the order pages when you place your order. We take all reasonable care to ensure that the price of the product advised to you is correct.
Prices on our site represent the price you will pay. For Refunds must be requested within 60 days of the original order being placed.
It is always possible that despite our best efforts we may get the price wrong.
Where the product’s correct price is lower than our stated price we will charge the lower amount and refund any excess paid.
Where the product’s correct price is higher than our stated price we will contact you for your instructions before we accept the order.
If we accept the order and a ‘Despatch Confirmation Email’ is sent and a pricing error is obvious, unmistakeable and could reasonably have been recognised by you as mispricing, we may require the return of any products provided to you and we will refund any sums you have paid.
We accept payment by the methods detailed within the checkout process. You must pay for the goods before we dispatch them.
We will from time to time offer promotions and/or promotion codes on our products.
To redeem a promotion code, enter the code when prompted during the checkout process and click Apply. Providing your purchase meets with the promotion code requirements your discount will be applied.
Promotion codes cannot be used against orders for gift cards.
Promotion codes are only valid for a limited time and may be withdrawn at any time and without notice.
Only one promotion code may be used per order.In the event of part of the order being returned, the value of the discount applied on that order will be spread between the goods proportionately.
The costs of delivery and estimated delivery times can be found here. We are not responsible for delays that are outside our control.
All ETC orders are dispatched from Nigeria, worldwide. When goods are dispatched outside Nigeria by ETC it is our duty to declare their full value on the packaging. Depending on the customs authorities in the destination country, this might mean that you will be liable for paying additional duty/tax, and this is dependent on the types of goods that you are purchasing plus their total value, although some items can be imported without any customs charges at all. The customs charge is imposed by customs authorities in each individual destination country and unfortunately we can’t take any responsibility for it.
Please refrain from asking us to mark down the value of your parcel if you reside outside Nigeria as we are obligated to declare the full value of goods so that we comply with import regulations.
For any questions regarding customs charges to pay, please contact your local customs authority prior to making your purchase. If delivery cannot be completed due to unpaid import duties, when the parcel comes back to us a fee will be deducted from your refund to cover the return charges and fees that we will have incurred from the carrier.
We want you to be 100% happy with your order. If you wish to return a product you may do so provided this is done within 7 days of the original despatch date.
If you have a fault in one of the items purchased from us or have been sent an incorrect item please call or email our customer service team who will do what they can to help.
Faulty items will only be accepted within 7 days of the original purchase date.
The ways in which we will use and store any personal information that you supply us with are detailed in our Privacy Policy. Please take the time to review this policy and understand its contents.
You may choose to provide us with personal images or content for us to use. Before we publish any content we will gain your permission to do so. By granting us your permission you acknowledge and warrant that you own the content and that there are no other parties who have ownership or claims over the content.
This means that you allow us to have a non-exclusive and non-revocable commercial right to reproduce this content in any form that we choose.
This may include but will not be limited to; social media pages, blog posts, email, website and display.
Where commercially reasonable we will provide credit for your content but you agree that this is neither compulsory nor is it dependant on your consent being granted.
You also waive any rights in regards to any finished work that incorporates the content or the copy and you waive any claims to royalties with regards to your content or our finished work.
Should you not agree to this clause then we fully understand but ask that you don’t provide us with any personal images or content.
All content on our website, including photographs, text, images, graphics, icons and logos, is the property of ETC Lingerie, its affiliates or its content suppliers and is protected by intellectual property laws in Nigeria and Internationally and may not be used without our written consent.